This privacy and cookie statement was most recently amended on 23 March 2022.
As part of OCP Asset Management B.V., LIV Residential is the operator of the LIV Residential platform and the LIV Residential app. LIV Residential offers the LIV Residential platform, an online platform where house hunters are put in touch with providers of rental properties via the website www.livresidential.nl. In addition, LIV Residential offers the LIV Residential app. This is the mobile community application that enables tenants, to – among other things, though without limitation – communicate with each other, and submit repair requests with regard to the property to the landlord, which is made available by LIV Residential or its supplier(s). As we put house hunters in touch with providers of rental properties, and enable tenants to communicate with each other on a daily basis, we constantly process personal data. Your privacy is of great importance to LIV Residential. Therefore, we adhere to the General Data Processing Regulation (GDPR).
In processing personal data, we comply with privacy legislation. This means that we:
If you use the LIV Residential platform and the LIV Residential app, we obtain various personal data from you. For each purpose, we will indicate which data we obtain from you, for what purpose we process them and for how long they will be retained. If you have any questions, or would like to know exactly which data we store, please contact LIV Residential. The contact details are at the bottom of this privacy and cookie statement.
Our platform enables you to create an account (performance of the agreement), after which you can make use of our services. Alternatively, you can sign up using your Facebook or Google account. If you want to know what these parties do with your personal data, please read the privacy statements of the relevant platforms.
To that end, we will process the following personal data:
We will retain your personal data until you cancel your account, or for a maximum of one year after you last logged in to your account. In such case, we will assume that you no longer wish to make use of our services. We retain some data for longer if we are required to do so by law (e.g. in connection with the tax-related 7-year retention obligation).
Our platform enables you to request to view a rental property (performance of the agreement). We will process this application as soon as possible. The viewing will be conducted by LIV Residential itself. In order to qualify for a LIV Residential rental property, you must meet the rental requirements. To prove this, you need to provide documents via the online application Docusign made available by LIV Residential. The formation and signature of a rental agreement takes place via the online application Docusign or the online application of Evidos (via ondertekenen.nl).
To that end, we will process the following personal data:
We keep your personal data for two years after the termination of the rental agreement. We retain some data for longer if we are required to do so by law (for example, because of the tax-related 7-year retention obligation).
When you send an email message, make use of our contact form, request a viewing, or contact us by telephone or otherwise, you are responding to our offer to enter into a contract with us (performance of the agreement).
As a result, we will process the following personal data:
We will retain your personal data for as long as is necessary for this contact or for up to one year after we last had contact with you, as we want to be sure that we have handled your question or complaint properly.
LIV Residential sends out commercial messages. This includes digital newsletters, as well as push messages or SMS messages. You can subscribe to our commercial messages via the website. When we approach you as an existing customer with offers concerning our own and similar products and/or services, we do so on the basis of legitimate interest. If you are not an existing customer, or the commercial communication does not concern our own and similar products and/or services, we will send it only with your consent.
As a result, we will process the following personal data:
We will retain your personal data until you unsubscribe from commercial communications. You can unsubscribe from these messages at any time. Each newsletter contains an 'unsubscribe' link, but you can also adjust your settings in your account.
Finally, we process your personal data for quality and market research to improve our services. We process your personal data on the basis of legitimate interest
As a result, we will process the following personal data:
We do not keep your personal data for longer than is necessary for this purpose
If you wish to become a customer, we will provide your personal data to various third parties/processors that are affiliated with LIV Residential. Within the framework of creditworthiness checks, for example, we use Experian, World-Check (Refinitiv), Ockto and EDR Credit Services. These parties process personal data on LIV Residential's behalf and will use this data to provide an opinion on your creditworthiness. If you wish to object or obtain information about how these parties use your personal data, please see the above-mentioned privacy statements for more information.
We currently provide the following personal data:
We combine your personal data from different sources. We do this to provide you with the best possible service. We do this by linking different details about you, such as your account details, the details provided on the platform, and the preferences you indicate, as well as your browsing behaviour on our website.
By combining your data, we can publish personalised offers and personalised content on the website or social media channels that match your interests. In addition, it enables us to personalise our newsletter for you. This allows us to make more targeted offers, on our website but also through external advertisements.
We create profiles only with your consent. When collecting and combining your data, we use cookies on the website. Cookies allow us to – for example – see which pages on our website you have visited, which advertisements on external websites have been shown to you, and whether you have viewed them. The cookie table below provides an overview of the cookies we use.
LIV Residential will share your personal data with third parties only where this is permitted under the current legislation. We may provide your personal data to third parties because:
The parties that process personal data on our or your behalf include:
When you use our platform and are interested in a property, we may share your personal data with the relevant estate agent at your request. The estate agent in question can subsequently contact you himself, for example to schedule a viewing. The estate agent is responsible for the personal data he processes for the purpose of his services. We bear no responsibility for this, and recommend that users take note of the relevant estate agent's privacy statement. You can usually find this information on the relevant estate agent's website.
In order to provide our services, LIV Residential may provide your personal data to parties located outside the European Economic Area (EEA). LIV Residential will do so only if the personal data are processed with an appropriate level of protection.
LIV Residential has taken appropriate technical and organisational measures against loss or any form of unlawful processing (such as unauthorised inspection, impairment, alteration or provision of personal data) in connection with the processing of personal data to be performed.
On our website, we use social media buttons, which bring you to the social media platforms. This gives you the option of following us and sharing content within the network. In addition, you will see advertisements on your social media page. The buttons work through pieces of code originating from social media networks. If you want to know what the social media platforms do with your personal data, please read the relevant privacy statement:
We use our own cookies and those of third parties on our websites. Cookies are small data files that can automatically be stored on or accessed from a visitor's device (such as a PC, tablet or smartphone) when visiting a website. The cookies are sent to the web browser on the device.
These cookies collect the following information from you:
When you visit our website for the first time, we will show you a message containing an explanation of cookies. To the extent that we are obliged to do so, we will ask for your permission to use cookies.
The table below provides an overview of the cookies we use:
| Type | Name | Provider | Purpose | Retention period |
| Essential | Liv_residential_session | Web server | This cookie tracks which statuses are to be returned to the user. | 24 hour |
| Essential | XSRF-TOKEN | Web server | Ensures visitor security by preventing cross-site request forgery. This cookie is essential for website and visitor security. | 24 hour |
| Analytical | _hjSessionUser_# | Hotjar Ltd. (Malta) | Collects statistics on visitors' visits to the website, such as the number of visits, the average time spent on the website, and which pages were read. | One year |
| Analytical | _ga | Google Analytics Google LLC (United States) | Records a unique ID used to generate statistical data on how visitors use the website. | 2 years |
| Analytical | _gat | Google Analytics Google LLC (United States) | Used by Google Analytics to limit the number of requests | 24 hour |
| Analytical | _gid | Google Analytics (United States) | Records a unique ID used to generate statistical data on how visitors use the website. | 24 hour |
| Analytical | _hjAbsoluteSessionInProgress | Hotjar Ltd. (Malta) | This cookie is used to count how many times a website has been visited by different visitors – this is done by assigning the visitor an ID so that the visitor is not registered twice. | 24 hour |
| Analytical | _hjFirstSeen | Hotjar Ltd. (Malta) | This cookie is used to determine whether a visitor has visited the website before, or is a new visitor to the website. | 24 hour |
| Analytical | _hjIncludedInPageviewSample | Hotjar Ltd. (Malta) | Used to verify that user navigation and interactions are included in the website's data analysis. | 24 hour |
| Analytical | _hjIncludedInSessionSample | Hotjar Ltd. (Malta) | Records data on visitors' website behaviour. This is used for internal analysis and website optimisation. | 24 hour |
| Analytical | _hjSession_# | Hotjar Ltd. (Malta) | Collects statistics on visitors' visits to the website, such as the number of visits, the average time spent on the website, and which pages were read. | 24 hour |
| Marketing | _fbp | Facebook (United States) | Used by Facebook to deliver a range of advertising products, such as third-party real-time bidding. | 3 months |
| Marketing | Ads/ga-audiences | Google Adwords (United States) | Used by Google AdWords to identify visitors likely to convert to customers based on visitors' online behaviour on different websites. | Session |
| Marketing | tr | Facebook (United States) | Used by Facebook to deliver a range of advertising products, such as third-party real-time bidding. | Session |
You can set your web browser to accept the storage of cookies only if you agree to do so. Please consult the manual of your browser for more information on this. Please note that many websites will not function optimally if you have disabled cookies.
Most cookies have an expiry date. If the cookies have been given an expiry date, they will be automatically deleted once the expiry date has lapsed. You may also opt to delete cookies manually before the expiry date has lapsed. Please consult your browser's user guide for this purpose.
If you have any questions regarding the personal data we have collected about you, please do not hesitate to get in touch, using the contact details below.
You have the following rights:
In the event of such a request, we may ask that you provide identification. We do this to confirm that you are indeed the person to whom the personal data belong.
In principle, we will comply with your request within one month. However, this term may be extended by two months for reasons relating to the specific privacy rights or the complexity of the request. If we extend this term, we will inform you in good time.
If you wish to exercise any of your rights, you can indicate this via privacy@livresidential.nl.
If there are any questions about this privacy and cookie statement, and/or how we use personal data, you can always contact us using the details below:
OCP Asset Management B.V.
Generaal Vetterstraat 74
1059BW Amsterdam
Email address: privacy@livresidential.nl
Telephone number: 020 - 4701480
Chamber of Commerce number: 69408645
If users have additional questions or complaints about the processing of personal data, these can be submitted to the Dutch Data Protection Authority. The Dutch Data Protection Authority's website (https://autoriteitpersoonsgegevens.nl/nl) provides additional information on this.
We may amend this privacy and cookie statement from time to time by posting an updated version on the website. We therefore recommend that you check the website on a regular basis.